(902) 401-6662
30 Damascus Rd. Suite 220, Bedford, Nova Scotia B4A 0C1
info@pacrimhospitality.com

Four Points by Sheraton Kelowna Airport, British Columbia Officially Opens its Doors for Business

Bedford, Nova Scotia – June 27, 2013 – Owned by Argus Properties, Ltd. and managed by Pacrim Hospitality Services Inc. (PHSI), Four Points by Sheraton Kelowna Airport (www.fourpointskelownaairport.com) officially opened its doors to guests on June 27, 2013.

In attendance for the ribbon cutting ceremony which was held on June 26 were (left to right):
Scott Duff, Senior Director, Development – Canada & Alaska, Starwood Hotels & Resorts Worldwide, Inc.; MP for Kelowna-Lake Country, Ron Cannan; Kelowna Mayor, Walter Gray; hotel owner and developer, Ted Callahan; Four Points by Sheraton Kelowna Airport, General Manager & Regional VP, PHSI, Thom Killingsworth and hotel management company, Glenn Squires, CEO, PHSI.

“We would like to thank Thom Killingsworth and his staff for all of their hard work in the pre-opening of this property, said Glenn Squires, CEO, PHSI. and we look forward to working with this team and the owner Ted Callahan to make the Four Points by Sheraton Kelowna Airport hotel the premiere hotel in the region.”

Located at 5505 Airport Way, the Four Points by Sheraton Kelowna Airport features 120 guest rooms, full-service dining, swimming pool with waterslide, 24-hour fitness. With more than 4,500 square feet of flexible function space, the Four Points by Sheraton Kelowna Airport is an ideal setting for business and social gatherings of up to 260 people. These venues are enhanced by natural lighting and state-of-the-art audiovisual and videoconferencing technologies. The hotel also offers a 2,000-square-foot outdoor reception area, as well as a poolside patio and a pool deck area. Adjacent to the Kelowna International Airport (YLW), Canada’s 10th largest airport expecting to welcome more than 1.6 million travellers this year, the hotel provides free shuttle services to and from the airport for its guests. Guests can conveniently access downtown Kelowna, the University of British Columbia (Okanagan Campus), several world-class ski resorts including Big White Ski Resort and Silverstar Mountain Resort, the shores of Okanagan Lake, a 98-mile waterway offering numerous water, many international award-winning wineries and more than 20 golf courses.

Ric’s Lounge and Grill (www.ricsgrill.com) is the onsite restaurant of the Four Points by Sheraton Kelowna Airport. This restaurant is a franchised steak, seafood and chop house that offers an open lounge area as well as a comfortable dining area and patio.

A rapidly expanding Western Canadian restaurant chain, Ric’s Lounge & Grill is renowned for serving Sterling Silver premium Alberta steaks and Ocean Wise seafood at affordable prices. The company has restaurants located throughout Alberta and British Columbia featuring elegant yet casual dining rooms and lounges equipped with large screen TVs for sports fans. Catering to the unique tastes of each local community, Ric’s Grill menus vary from location to location and offer a wide variety of dining options including numerous cuts of AAA beef, seafood, fish sautés, pastas, bbq ribs, chicken, burgers, pizza, sandwiches, as well as a variety of soups, freshly tossed salads, appetizers and desserts.

About Pacrim Hospitality Services Inc.
Pacrim Hospitality Services Inc. (www.pacrimhospitality.com) is one of Canada’s largest, privately-owned hotel management and development companies with a portfolio of 43 hotels throughout Canada and the United States totaling more than 4,800 hotel rooms and suites. Formed in 1997, Pacrim has a wealth of expertise to offer clients such as acquisition and disposition support, concept design, development, centralized Accounting and Purchasing, e-marketing as well as property and asset management services. Pacrim’s team has acquired, sold, developed and managed over 100 multi-branded hotels within Canada and the United States. Pacrim is the winner of the 2008 Pinnacle Award as Canada’s Hotel Company of the Year and the 2009 TIAC National Award for Tourism Excellence as Business of the Year – Multiple Unit. Pacrim’s portfolio of hotels have received numerous industry and community awards. Pacrim is headquartered in Bedford, Nova Scotia.

MEDIA CONTACT:
Pacrim Hospitality Services Inc.
Glenn Squires, CEO – 902-404-7474

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    Azher Razvi, Vice President, Operations & Development

    MBA, CHA, CHIA

    • Over 25 years of hospitality industry experience, with a focus on leadership, operations, and hotel development
    • Skilled in opening and positioning hotels, from ground-breaking to FF&E setup, even under challenging conditions like the COVID-19 pandemic
    • Awarded 2023 GM to Watch, 2024 40 Over 40, and Yarmouth Business Leader of the Year
    • Nominated for multiple awards, including Tourism Business of the Year, Equity & Diversity Advancement, Customer Service Award, Community Impact Award, and more
    • Expertise in pre-openings, team leadership, and strategic business planning
    • Proven ability to deliver consistent performance across luxury, lifestyle, and full-service hotels
    • Adept at cultivating high-performance teams and building a strong guest-focused culture
    • Strong business acumen in financial management, revenue forecasting, and cost control
    • Passionate about service excellence and creating positive, lasting guest experiences
    • International experience in multicultural environments, leading cross-functional teams with a focus on growth and sustainability in the hospitality industry

    John Squires, President

    B.Comm

    • 28 years of experience in hotels and restaurants, 7 years specifically of food and beverage management
    • 22 years hotel operations
    • 19 years developing hotels through new construction and renovations with various brands; Tru by Hilton, Holiday Inn Express, Hampton Inn & Suites, Radisson, Four Seasons by Sheraton, Wingate by Wyndham, Crowne
    • Expertise in financial analysis, budget development and revenue forecasting
    • Expertise in project management

    Glenn Squires, Co-Founder

    • Instrumental in the start-up of Fortis Properties Inc., Hospitality Division
    • Co-founder of Pacrim Hospitality Services Inc.
    • Co-founder Holloway Lodging Real Estate Investment Inc.
    • Hospitality intelligence honed over 40 years; 30 in senior hospitality management and development positions
    • Credited with 100+ hotel real estate developments and acquisitions
    • IHG Owner's Association (Global) - Past Chair
    • Mount Saint Vincent University - Board of Governors & Advancement & External Relations Committee Member
    • Tourism Industry Association of NS - Past Chair
    • IHG - Involved in numerous committees over his career
    • Awarded the “Nova Scotia Queen Elizabeth II's Platinum Jubilee Medal” in recognition of significant service to Tourism; Awarded “Developer of the Year” (Canada) by IHG; Awarded “International Development Award” by Wyndham Worldwide; Awarded “Vision Award” from the Nova Scotia Tourism Industry Association
    • Re-development and reimagining of the Digby Pines Golf Resort and Spa, NS

    Guest Satisfaction

    It’s important to keep on top of what guests are saying about their stay. Pacrim is able to track and manage guest comments, responses and reviews to help pinpoint areas for improvement and facilitate winning experiences.
    • Review and analysis of all brand guest comment programs
    • Analysis of third party website reviews
    • Provide best practices for the online review space
    • Responding to guest comments

    E-Commerce & Reservations

    Intergy (a division of Pacrim) is a global, fully integrated e-commerce, central reservation company that specializes in the hospitality industry. This unique Pacrim enterprise further promotes Pacrim’s ability to gain a decisive competitive advantage and drive bottom line performance. In fact, Intergy clients average sales ranging from 3-10 additional occupancy points – one of the best rates in our industry – over their own marketing efforts. The result is innovative, integrated marketing and sales solutions that allow our clients to monitor, manage and improve return on investment.

    To learn more about Intergy, their services and how Intergy can help your hotel. Visit them online; www.intergy.ca.

    Purchasing & Design Administration

    Our in-house purchasing department offers a comprehensive procurement network and uses the collective purchasing power of all our hotels, ensuring high quality goods and services, at the very best pricing, no matter the hotel brand or geographic location. We have access to brand name product and have excellent relationships with suppliers (whether purchasing or replenishment) in both Canada and the USA.
    • Comprehensive procurement networking for Pacrim’s entire portfolio
    • Ensuring brand standards are met or exceeded with centralized purchasing prices
    • Purchasing and/or replenishing for rooms operation, food and beverage, engineering & building maintenance, administrative, technology and general

    Hotel Business Planning

    PHSI offers the long-term outlook and research capabilities essential to protecting your investment and planning for the future. We assist each hotel General Manager with a yearly business plan.

    Human Resource Management

    Perhaps more than any other industry, successful hotel management relies on quality human contact at every stage of service. Pacrim has the expertise to maximize the potential of your human resource investment.
    • Recruitment & Selection
    • Employee & Labour Relations
    • Training & Development
    • Compensation & Benefits
    • Risk Management
    • Legislative Compliance
    • Union Negotiations
    • Brand Employee Compliance

    Accounting

    Timely, accurate financial reporting and analysis is essential to business planning. Our computerized accounting and data processing system can pinpoint trends and provide all of the reports necessary for monthly and yearly financial evaluation and decision-making.
    • Implement and monitor internal controls, policies and procedures
    • Property Tax Management
    • Forecasting & Budgeting
    • Cash Flow Management
    • Review of Bi-Weekly Payroll
    • Preparation of Monthly Financial Statements

    Sales & Marketing

    Our sales and marketing professionals are focused on building strong revenue for hotels and they strategically approach the assessment of target markets, development of innovative programs, effective execution and measuring results. The sales and marketing plan for each hotel is developed in sync with the annual business plan and is integrated with brand-specific sales and marketing efforts. Pacrim recruits marketing and sales professionals with local knowledge and with proven track records of success, and Pacrim has an effective process for sales and marketing management.
    • Revenue Management
    • Leveraging Brand Sales Development Programs
    • Strategic Account Management
    • Community, Industry & Brand Relations
    • Deploying Effective Sales & Marketing Campaigns
    • Leveraging Cross-Portfolio Sales
    • Monitoring of market share and penetration

    Operational Management

    Setting and maintaining standards of excellence is the cornerstone of sound operational management. From the day-to-day administration of front desk activities, housekeeping and food and beverage services to providing management leadership, Pacrim takes every aspect of operational control seriously.
    • Standards of Performance
    • Quality Control
    • Investor/Owner Reporting
    • Labour Cost Management
    • Physical Plant Management
    • Rules of Operation
    • Management Direction & Leadership
    • Insurance & Risk Management