(902) 401-6662
30 Damascus Rd. Suite 220, Bedford, Nova Scotia B4A 0C1
info@pacrimhospitality.com

About Pacrim Hospitality Services Inc.

Pacrim's portfolio is broad and varied. Our experience includes properties ranging from full-service hotels in major urban centres to branded limited service and independent, non-branded properties in secondary and tertiary locations. Pacrim has long-standing, strong relationships with some of the world’s most significant brands and is equipped to provide comprehensive hotel development, full-service management, hotel repositioning and effective tracking services to its hotel portfolio.

Intergy eMarketing Solutions is a global, fully integrated e-commerce, central reservation company that specializes in the hospitality industry and a wholly owned subsidiary of Pacrim. This unique enterprise further promotes Pacrim’s ability to gain a decisive, competitive advantage and drive bottom line performance. In fact, Intergy’s clients average sales ranging from 3-10 additional occupancy points – one of the best rates in our industry – over their own marketing efforts. The result is innovative, integrated marketing and sales solutions that allow our clients to monitor, manage and improve their return on investment. 

Pacrim is the winner of the Pinnacle Award as Canada’s Hotel Company of the Year and a Top 100 Award from Kostuch Publications and Hotelier Magazine as the hotel company with the greatest overall growth.

Our Management Services Ensure A Quality Experience

A woman in a business suit gestures while speaking to four colleagues standing and listening inside a modern office space.

Pacrim has developed clearly defined and operational systems that have been implemented by an experienced hotel management team. Pacrim will take over management of an existing property, of any brand, and use expertise to improve performance.

Since PHSI’s inception in 1997, its success has been guided by its Commitment to Excellence which is supported through highly-motivated, success driven individuals. PHSI’s team creates and shares best practices, optimizes cost savings across departments and strengthens hotel management leadership.

PHSI’s hotel management success is built on four principles:

  • Operate the best property in its segment within the market
  • Hire, train & retain talented people
  • Achieve superior levels of guest satisfaction
  • Challenge employees to be creative and innovative

PHSI’s strategy for the successful execution of each principle is to closely monitor and manage the following 6 pillars of our business:

  • House profit
  • Market share
  • Quality inspections
  • Guest satisfaction
  • Employee satisfaction
  • Sales contribution

Development Services

PHSI's development services are custom designed for each client. Our development and management experience makes us ideally suited to assist with hotel development projects from feasibility study to pre-opening and opening. We also coordinate all the construction requirements of property improvement plans (PIPs) and major renovation/re-branding requirements.

  • Identification of potential markets
  • Due diligence requirements and surveys
  • Site assessment and acquisitions
  • Coordinate and analyze feasibility, engineering and environmental studies
  • Zoning and municipal requirements
  • Concept and master planning and property improvement planning
  • Engage consultants, design coordination, review and approval process
  • Hotel brand standards coordination, reviews and approvals
  • Coordination with all authorities for permits and approvals
  • Capital cost budgets, construction schedules, cash flows, project pro forma projections
  • Interior design coordination, specifications and budget
  • Construction tendering, contracts, and contract administration, monthly cost control and reporting
  • Quality control, inspections and closeout documentation
  • Purchase, delivery and install coordination of furniture, fixtures and equipment
  • Complete integration with PHSI’s Pre-opening Operations team
A construction worker in a safety vest and hard hat stands with arms crossed at a worksite. An excavator and another worker are visible in the background.

Pre-Opening Services

Several people gathered around a laptop, actively participating in a discussion and exchanging thoughts.

Our pre-opening experience spans the entire gamut of hotel operations from sales, accounting and human resources.  Through extensive market research, both before and during the management takeover, PHSI ensures that the process flows smoothly and the right decisions are made for both the hotel and its investors.

  • Develop effective rate strategies
  • Prepare pre-opening budget and business plan
  • Create and implement pre-opening sales, marketing and public relations action plans
  • E-commerce pre-sell service and hotel web design
  • Prepare and implement critical path action plan
  • Recruit and train all personnel
  • Develop employee benefits programs
  • Implement standards and procedures
  • Establish detailed action plans for all departments

Building Relationships, Developing Brands

Through strategic alliances with many of the world's leading hotel franchisors, Pacrim targets branding to effectively position its properties within the markets they serve.

Pacrim's goal is to ensure that through the effective use of high profile brand names, our managed properties are leaders in their respective markets. These Pacrim-managed hotels receive awards and top ratings from some of the world's most respected names in the hospitality industry. This coveted recognition is indicative of the well-managed hotels, exceptional customer service, and profitable bottom line results generated through our hospitality management systems.

Leading The Way To The Next Level Of Hospitality

As the market leader in hospitality excellence, Pacrim employs the professionals, policies, systems and resources to achieve industry success.

Overview

Under the visionary leadership of co-founder, Glenn Squires, Pacrim has gathered a team of specialists, respected as industry leaders. Each associate contributes unique resources to enhance operations, increase sales, optimize revenue management and ensure strategic marketing and communications. Pacrim has the depth of experience to tackle challenging and innovative business initiatives.

Glenn Squires


Co-Founder

John Squires

B.Comm.
President

© 2022 Soflyy. All rights reserved.

Azher Razvi, Vice President, Operations & Development

MBA, CHA, CHIA

  • Over 25 years of hospitality industry experience, with a focus on leadership, operations, and hotel development
  • Skilled in opening and positioning hotels, from ground-breaking to FF&E setup, even under challenging conditions like the COVID-19 pandemic
  • Awarded 2023 GM to Watch, 2024 40 Over 40, and Yarmouth Business Leader of the Year
  • Nominated for multiple awards, including Tourism Business of the Year, Equity & Diversity Advancement, Customer Service Award, Community Impact Award, and more
  • Expertise in pre-openings, team leadership, and strategic business planning
  • Proven ability to deliver consistent performance across luxury, lifestyle, and full-service hotels
  • Adept at cultivating high-performance teams and building a strong guest-focused culture
  • Strong business acumen in financial management, revenue forecasting, and cost control
  • Passionate about service excellence and creating positive, lasting guest experiences
  • International experience in multicultural environments, leading cross-functional teams with a focus on growth and sustainability in the hospitality industry

John Squires, President

B.Comm

  • 28 years of experience in hotels and restaurants, 7 years specifically of food and beverage management
  • 22 years hotel operations
  • 19 years developing hotels through new construction and renovations with various brands; Tru by Hilton, Holiday Inn Express, Hampton Inn & Suites, Radisson, Four Seasons by Sheraton, Wingate by Wyndham, Crowne
  • Expertise in financial analysis, budget development and revenue forecasting
  • Expertise in project management

Glenn Squires, Co-Founder

  • Instrumental in the start-up of Fortis Properties Inc., Hospitality Division
  • Co-founder of Pacrim Hospitality Services Inc.
  • Co-founder Holloway Lodging Real Estate Investment Inc.
  • Hospitality intelligence honed over 40 years; 30 in senior hospitality management and development positions
  • Credited with 100+ hotel real estate developments and acquisitions
  • IHG Owner's Association (Global) - Past Chair
  • Mount Saint Vincent University - Board of Governors & Advancement & External Relations Committee Member
  • Tourism Industry Association of NS - Past Chair
  • IHG - Involved in numerous committees over his career
  • Awarded the “Nova Scotia Queen Elizabeth II's Platinum Jubilee Medal” in recognition of significant service to Tourism; Awarded “Developer of the Year” (Canada) by IHG; Awarded “International Development Award” by Wyndham Worldwide; Awarded “Vision Award” from the Nova Scotia Tourism Industry Association
  • Re-development and reimagining of the Digby Pines Golf Resort and Spa, NS

Guest Satisfaction

It’s important to keep on top of what guests are saying about their stay. Pacrim is able to track and manage guest comments, responses and reviews to help pinpoint areas for improvement and facilitate winning experiences.
  • Review and analysis of all brand guest comment programs
  • Analysis of third party website reviews
  • Provide best practices for the online review space
  • Responding to guest comments

E-Commerce & Reservations

Intergy (a division of Pacrim) is a global, fully integrated e-commerce, central reservation company that specializes in the hospitality industry. This unique Pacrim enterprise further promotes Pacrim’s ability to gain a decisive competitive advantage and drive bottom line performance. In fact, Intergy clients average sales ranging from 3-10 additional occupancy points – one of the best rates in our industry – over their own marketing efforts. The result is innovative, integrated marketing and sales solutions that allow our clients to monitor, manage and improve return on investment.

To learn more about Intergy, their services and how Intergy can help your hotel. Visit them online; www.intergy.ca.

Purchasing & Design Administration

Our in-house purchasing department offers a comprehensive procurement network and uses the collective purchasing power of all our hotels, ensuring high quality goods and services, at the very best pricing, no matter the hotel brand or geographic location. We have access to brand name product and have excellent relationships with suppliers (whether purchasing or replenishment) in both Canada and the USA.
  • Comprehensive procurement networking for Pacrim’s entire portfolio
  • Ensuring brand standards are met or exceeded with centralized purchasing prices
  • Purchasing and/or replenishing for rooms operation, food and beverage, engineering & building maintenance, administrative, technology and general

Hotel Business Planning

PHSI offers the long-term outlook and research capabilities essential to protecting your investment and planning for the future. We assist each hotel General Manager with a yearly business plan.

Human Resource Management

Perhaps more than any other industry, successful hotel management relies on quality human contact at every stage of service. Pacrim has the expertise to maximize the potential of your human resource investment.
  • Recruitment & Selection
  • Employee & Labour Relations
  • Training & Development
  • Compensation & Benefits
  • Risk Management
  • Legislative Compliance
  • Union Negotiations
  • Brand Employee Compliance

Accounting

Timely, accurate financial reporting and analysis is essential to business planning. Our computerized accounting and data processing system can pinpoint trends and provide all of the reports necessary for monthly and yearly financial evaluation and decision-making.
  • Implement and monitor internal controls, policies and procedures
  • Property Tax Management
  • Forecasting & Budgeting
  • Cash Flow Management
  • Review of Bi-Weekly Payroll
  • Preparation of Monthly Financial Statements

Sales & Marketing

Our sales and marketing professionals are focused on building strong revenue for hotels and they strategically approach the assessment of target markets, development of innovative programs, effective execution and measuring results. The sales and marketing plan for each hotel is developed in sync with the annual business plan and is integrated with brand-specific sales and marketing efforts. Pacrim recruits marketing and sales professionals with local knowledge and with proven track records of success, and Pacrim has an effective process for sales and marketing management.
  • Revenue Management
  • Leveraging Brand Sales Development Programs
  • Strategic Account Management
  • Community, Industry & Brand Relations
  • Deploying Effective Sales & Marketing Campaigns
  • Leveraging Cross-Portfolio Sales
  • Monitoring of market share and penetration

Operational Management

Setting and maintaining standards of excellence is the cornerstone of sound operational management. From the day-to-day administration of front desk activities, housekeeping and food and beverage services to providing management leadership, Pacrim takes every aspect of operational control seriously.
  • Standards of Performance
  • Quality Control
  • Investor/Owner Reporting
  • Labour Cost Management
  • Physical Plant Management
  • Rules of Operation
  • Management Direction & Leadership
  • Insurance & Risk Management