(902) 401-6662
30 Damascus Rd. Suite 220, Bedford, Nova Scotia B4A 0C1
info@pacrimhospitality.com

Pacrim’s 2015 IHG “Best of Best and Corporate Responsibility” Award Winners

Bedford, Nova Scotia – October 14, 2015 – IHG recently announced their 2015 “Best of Best and Corporate Responsibility” Awards and we are pleased to announce the following award winners within Pacrim’s family of IHG branded hotels:

Robin Graham Crowne Plaza Meetings Director of the YearCrowne Plaza Suffern-Mahwah, New York
Kim Basil Reservations Manager of the YearCrowne Plaza Suffern-Mahwah, New York
Linda Columbia Revenue Manager of the YearCrowne Plaza Suffern-Mahwah, New York
Angela Reid Guest Experience Champion (GEC) of the YearHoliday Inn Express Deer Lake, NL

For these employees to receive this award across the IHG Americas (Canada and the United States) brands is impressive. IHG extended 9 awards under the Holiday Inn Express brand and 9 awards under the Crowne Plaza brand. Of these 18 awards, 4 were awarded to employees within Pacrim’s portfolio. IHG’s Best of Best honorees are comprised of hospitality professionals who personally advance their brand, earn the confidence of their guests and are volunteers within their communities.

Along with individual employees receiving awards from IHG, the Crowne Plaza Suffern-Mahwah, New York received IHG’s Renovation Award in 2011 – this award was based on design, construction and enhanced guest perception and the Torchbearer Award in 2015, 2014 and 2013 – this award is given to less than 2% of IHG branded properties in North America and is based on overall quality and guest satisfaction. In 2014, the Holiday Inn Express Deer Lake, NL was rated #1 Holiday Inn Express in Canada for Breakfast Bar based on Heart Beat Scores from their guests.

“At Pacrim we encourage all to strive for excellence every day on behalf of our guests, owners and the brands we represent. Pacrim has a reputation for offering superior guest experiences and for giving back to our communities where we work and live. Our industry thrives on passion, creativity and enthusiasm and these award-winning employees possess all of these attributes”, said Glenn Squires, CEO, Pacrim.

About Pacrim Hospitality Services Inc.

Pacrim Hospitality Services Inc. (Pacrim) is a privately owned hotel management and development company. With a managed portfolio of 17 multi-branded hotels throughout Canada and the United States, totalling some 1,937 hotel rooms and suites, Pacrim has, for more than a decade, expertly managed hotels in partnership with many of the world’s most recognized hotel brands.

FOR MORE INFORMATION

Glenn Squires, CEO
Pacrim Hospitality Services Inc.
e. gsquires@pacrimhospitality.com p. 902-401-6640
www.pacrimhospitality.com

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    Azher Razvi, Vice President, Operations & Development

    MBA, CHA, CHIA

    • Over 25 years of hospitality industry experience, with a focus on leadership, operations, and hotel development
    • Skilled in opening and positioning hotels, from ground-breaking to FF&E setup, even under challenging conditions like the COVID-19 pandemic
    • Awarded 2023 GM to Watch, 2024 40 Over 40, and Yarmouth Business Leader of the Year
    • Nominated for multiple awards, including Tourism Business of the Year, Equity & Diversity Advancement, Customer Service Award, Community Impact Award, and more
    • Expertise in pre-openings, team leadership, and strategic business planning
    • Proven ability to deliver consistent performance across luxury, lifestyle, and full-service hotels
    • Adept at cultivating high-performance teams and building a strong guest-focused culture
    • Strong business acumen in financial management, revenue forecasting, and cost control
    • Passionate about service excellence and creating positive, lasting guest experiences
    • International experience in multicultural environments, leading cross-functional teams with a focus on growth and sustainability in the hospitality industry

    John Squires, President

    B.Comm

    • 28 years of experience in hotels and restaurants, 7 years specifically of food and beverage management
    • 22 years hotel operations
    • 19 years developing hotels through new construction and renovations with various brands; Tru by Hilton, Holiday Inn Express, Hampton Inn & Suites, Radisson, Four Seasons by Sheraton, Wingate by Wyndham, Crowne
    • Expertise in financial analysis, budget development and revenue forecasting
    • Expertise in project management

    Glenn Squires, Co-Founder

    • Instrumental in the start-up of Fortis Properties Inc., Hospitality Division
    • Co-founder of Pacrim Hospitality Services Inc.
    • Co-founder Holloway Lodging Real Estate Investment Inc.
    • Hospitality intelligence honed over 40 years; 30 in senior hospitality management and development positions
    • Credited with 100+ hotel real estate developments and acquisitions
    • IHG Owner's Association (Global) - Past Chair
    • Mount Saint Vincent University - Board of Governors & Advancement & External Relations Committee Member
    • Tourism Industry Association of NS - Past Chair
    • IHG - Involved in numerous committees over his career
    • Awarded the “Nova Scotia Queen Elizabeth II's Platinum Jubilee Medal” in recognition of significant service to Tourism; Awarded “Developer of the Year” (Canada) by IHG; Awarded “International Development Award” by Wyndham Worldwide; Awarded “Vision Award” from the Nova Scotia Tourism Industry Association
    • Re-development and reimagining of the Digby Pines Golf Resort and Spa, NS

    Guest Satisfaction

    It’s important to keep on top of what guests are saying about their stay. Pacrim is able to track and manage guest comments, responses and reviews to help pinpoint areas for improvement and facilitate winning experiences.
    • Review and analysis of all brand guest comment programs
    • Analysis of third party website reviews
    • Provide best practices for the online review space
    • Responding to guest comments

    E-Commerce & Reservations

    Intergy (a division of Pacrim) is a global, fully integrated e-commerce, central reservation company that specializes in the hospitality industry. This unique Pacrim enterprise further promotes Pacrim’s ability to gain a decisive competitive advantage and drive bottom line performance. In fact, Intergy clients average sales ranging from 3-10 additional occupancy points – one of the best rates in our industry – over their own marketing efforts. The result is innovative, integrated marketing and sales solutions that allow our clients to monitor, manage and improve return on investment.

    To learn more about Intergy, their services and how Intergy can help your hotel. Visit them online; www.intergy.ca.

    Purchasing & Design Administration

    Our in-house purchasing department offers a comprehensive procurement network and uses the collective purchasing power of all our hotels, ensuring high quality goods and services, at the very best pricing, no matter the hotel brand or geographic location. We have access to brand name product and have excellent relationships with suppliers (whether purchasing or replenishment) in both Canada and the USA.
    • Comprehensive procurement networking for Pacrim’s entire portfolio
    • Ensuring brand standards are met or exceeded with centralized purchasing prices
    • Purchasing and/or replenishing for rooms operation, food and beverage, engineering & building maintenance, administrative, technology and general

    Hotel Business Planning

    PHSI offers the long-term outlook and research capabilities essential to protecting your investment and planning for the future. We assist each hotel General Manager with a yearly business plan.

    Human Resource Management

    Perhaps more than any other industry, successful hotel management relies on quality human contact at every stage of service. Pacrim has the expertise to maximize the potential of your human resource investment.
    • Recruitment & Selection
    • Employee & Labour Relations
    • Training & Development
    • Compensation & Benefits
    • Risk Management
    • Legislative Compliance
    • Union Negotiations
    • Brand Employee Compliance

    Accounting

    Timely, accurate financial reporting and analysis is essential to business planning. Our computerized accounting and data processing system can pinpoint trends and provide all of the reports necessary for monthly and yearly financial evaluation and decision-making.
    • Implement and monitor internal controls, policies and procedures
    • Property Tax Management
    • Forecasting & Budgeting
    • Cash Flow Management
    • Review of Bi-Weekly Payroll
    • Preparation of Monthly Financial Statements

    Sales & Marketing

    Our sales and marketing professionals are focused on building strong revenue for hotels and they strategically approach the assessment of target markets, development of innovative programs, effective execution and measuring results. The sales and marketing plan for each hotel is developed in sync with the annual business plan and is integrated with brand-specific sales and marketing efforts. Pacrim recruits marketing and sales professionals with local knowledge and with proven track records of success, and Pacrim has an effective process for sales and marketing management.
    • Revenue Management
    • Leveraging Brand Sales Development Programs
    • Strategic Account Management
    • Community, Industry & Brand Relations
    • Deploying Effective Sales & Marketing Campaigns
    • Leveraging Cross-Portfolio Sales
    • Monitoring of market share and penetration

    Operational Management

    Setting and maintaining standards of excellence is the cornerstone of sound operational management. From the day-to-day administration of front desk activities, housekeeping and food and beverage services to providing management leadership, Pacrim takes every aspect of operational control seriously.
    • Standards of Performance
    • Quality Control
    • Investor/Owner Reporting
    • Labour Cost Management
    • Physical Plant Management
    • Rules of Operation
    • Management Direction & Leadership
    • Insurance & Risk Management